Elegant Nail Spa Policies
At our Spa, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Elegant Nail Spa experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
Thank you for booking ahead of time.
* We are understaff and want to be ready for you when you arrive. Please book ahead as soon as possible so we can prepare and be ready for your services.
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* We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you.
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* All services are finalized
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* We are not responsible for lost or stolen belongings
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* Gift cards are non-refundable
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* Pets must remain outside the spa
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* All repairs and damages must be reported within 2 days, for a free repair within the week. After one week, we reserve the right to charge for repairs.
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* If you are more than 15 minutes late, we may have to reschedule your appointment for another time. If you see you are running late, the best thing to do is let us know so we can minimize any disruption to our staff and other customers.
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